Delivery Information

The delivery estimated times we provide are only estimates. We have no definitive way to know for sure how long a delivery will take as there are many factors that may affect delivery times. Please believe us when we say that we have no control over the delivery once the items have left our warehouse. We will always provide the best delivery estimates we can get from our couriers and Australia Post. In certain areas, delivery difficulties as a result of COVID are still taking place. This is often hard to predict exactly and is sadly out of our control. Other conditions such as natural disasters (e.g., flooding), labour shortages, health and safety restrictions, busy and high demand periods (e.g., holidays and shopping evens) along with any other conditions that we are not yet aware of may all result in delivery details. Once the items have left the warehouse and are in the hands of the delivery company, we are no longer able to speed up the delivery. The delivery information in most cases is the same as the details in the tracking that we supply. If you have questions regarding your delivery with a specific courier or Australia Post, please contact them for the most current and relevant information. If you have any questions about the current delivery options we have or would like an estimate delivery time frame please contact us before making your order, especially if it is time sensitive.

Once you have received your order, please check that it is the same as what you have ordered and that there is nothing missing or damaged. Please take care when checking the order to not damage the packaging or product. If you need to return a product it can only be done if it is in its original undamaged packaging and the product must not have been used or installed.

Please note that couriers are not able to delivery to PO Boxes, Post Offices or Parcel Lockers. To delivery to any of these you must choose the Australia Post option. For home or workplace delivery location you can select any of our delivery options.