Returns & Exchanges

We can accept returns on products that meet a certain criteria and are not excluded (see below). Returns need to be requested within 1 week of the receipt of items, which is either the day they were collected, or the date marked as delivered. Items that are returned must be in their original unopened and unused condition (with the exception of a warranty claim on a used product). The return fee either by bringing it back to our stores or by delivery is to be made by the returning customer. We will also deduct the original delivery fee (for delivered items) from the refund. In the event of an order with free delivery, we will need to deduct the delivery fee from the refund that we paid to send the items to you. When making a return, we cannot refund you the delivery fee as this is not something we get back when you return an item.

If you have received a free or complimentary item with you order (e.g., a promotional gift, or free globes) they must be returned along with the product and in the same unopened and unused condition, otherwise their price will be deducted from the refund.

The return exceptions are: clearance, discontinued & heavily reduced items, special orders, large bulk orders, custom made products (e.g. custom length strip lights) and ex display products.

If you think that you may need to return an item before you place an order, we ask that you get in touch with us first. Often we can help to make sure you are getting the right product and we may help make sure you won’t need to return it. Also, it can mean we can make better preparations in case you do need to return the product, such as arranging for returns to the exceptions listed above. If you have any questions, please contact us before placing an order.