Terms and Conditions


  1. The Fan Shop reserves the right to vary the terms and conditions of the website or the offers at its reasonable discretion by publishing revised terms on fanshop.com.au.

  2. The Fan Shop reserves the right to disallow or reverse a discount in circumstances where it believes a sale or purchase of any item as part of this sale has not been made in good faith.  This includes any collusive conduct by buyers or sellers or any other conduct which The Fan Shop considers unfair or untoward.

  3. All offers are valid while stock lasts.

  4. To the extent permitted by law, The Fan Shop will not be responsible for any loss incurred by you in redeeming or attempting to redeem the offer or for any costs, damages, accident, delay, injury, loss, expense, or inconvenience that may arise in connection with the use of the offer.

  5. We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.

  6. We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.

  7. Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted. If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at info@fanshop.com.au 

  8. Prices and stock availability may vary between website and The Fan Shop stores. 

  9. We are doing our best to update information in the website on a regular basis. However, stock may be vary. We will not be responsible for any losses or damages arising out of any discrepancy in the information provided. Please verify the information with us by contacting us.

Use of fanshop.com.au Website


  1. The website contains pictures and information of products based on product labels, brochures, and packaging.  Such information and specifications will only help in finding what you need, but will not replace professional advice.

  2. The Fan Shop is an online website, thus allowances should be made when considering items in terms of pictures, product colours, appearances and designs.  This applies to all product ranges from fans to lighting.

  3. The content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

  4. Unless you have prior consent from The Fan Shop you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

  5. You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.

Privacy Policy

  1. The Fan Shop’s Privacy Policy is based on the Australian Government Privacy Act.

  2. Protection and Disclosure of Personal Information

  3. At Fan Shop we are committed to ensuring that your personal information is stored in a secure environment protected from unauthorized access, modification and/or disclosure.

  4. Your personal information will be kept private and will not be transferrable to any third party, individual and/or company, government agencies and/or subsidiaries, except when required by law.

  5. In the event that such disclosure is necessary to help us operate our business and/or provide a service to you, we will follow our strict Privacy Policy in handling your personal information.  If third party entities (contractors or service providers) are engaged, we will require those organizations to comply with the Australian Government Privacy Act.

  6. The Fan Shop is committed to protecting your privacy so our Privacy Policy is updated frequently. Were commend you read it again from time to time.

  7. The Fan Shop website use Cookies to help monitor your online activity and to learn which advertisements bring users to our website. A Cookie is a small data file that's stored by your web browser on your computer. The information that we collect and share from the Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address. If you as a user do not accept the use of cookies, you can change the settings in your web browser (e.g. Internet Explorer, Firefox, Safari or Google Chrome) to disable storage of cookies and remove undesired cookies.

Sale and Special Offers Terms and Conditions

  1. These offers are not available in conjunction with any other offer/promotion.

  2. If you are requesting a return you will receive in store credit only, in compliance with the Consumer Refund Rights as stated by the Office of Consumer and Business Affairs. The credit will equal to the total value of the item as is printed on the invoice. To qualify for a return the items must be returned within 14 days of the purchase date, must not have been used, and must remain in its original packaging. A copy of the receipt must also be presented to qualify for a return.

  3. We reserve the right to update or change these Terms and Conditions at any time without notice.

  4. All promotions are limited to stock availability.

Discount Promotion Terms & Conditions

  1. The discount is available only as is and is not valid for any other items other than the promoted item.

  2. In the case where a return is requested on a Discount promoted item and a free globe is supplied, the globe must be returned together with the item.

  3. Cougar Lighting discount promotion is limited only to the Cougar Lighting braded lights and is subject to stock availability.

Buy 10 Get 11th Free Martec Downlight Promotion Terms & Conditions

  1.  To receive the additional free downlight, 10 exact matched downlights must be purchased and paid in full in a single transaction. To qualify for any additional free downlights, another 10 must be purchased and paid in full in a single transaction.

  2. The additional free downlight cannot be exchanged for any other items, cash or store credit.

  3. Promotion is only valid for Martec and Tradetec branded LED downlights

Please reload