Terms & Conditions

By using our website www.fanshop.com.au you agree to the terms and conditions.

If you have any questions about anything relating to these terms and conditions or to products and their specifications, please contact us before ordering, we are always more than happy to help.

 

Condition of use

The information we provide has been supplied by the products manufacturer (and/or supplier/distributor). We make the best efforts to ensure that the information is as current as possible and correct. As product specifications can update with changes from the manufacturer, the information that is provided may change here without notice. If there is any specification or information relating to a specific product that is critical to you needs, please contact us to double check and confirm with the supplier that it is still current and unchanged. It is possible that there may be on occasion an error in the product information, availability, or pricing supplied here, after all we are only human, and every detail added to this website was done by one of our staff members manually. If you believe that you found an error, please contact us so that we can fix it promptly.

Please note that colours may differ depending on the screen that you are viewing them on. This means that images of products may look slightly different on the screen then compared to in person. If the accuracy of a colour or shape of a product is critical to you needs, please contact us before making a purchase as we will make every effort to get you more details or images as needed.

 

Warranty

All of our products come with warranties, however the type of length of the warranties varies. Certain products have a replacement warranty where if there is a fault you can bring the product back to us for a replacement. Other products may have an additional In-Home warranty service on top of their normal replacement warranty. During the In-Home warranty period, the supplier/manufacturer of the product will usually provide the labour for the repair or replacement of the faulty part. Please note that the way this warranty is handled will vary depending on the brand of the product.

In order to not void your warranty, you must keep a proof of purchase. This can be in the form of a legitimate invoice (not a quote or sales order), or bank statement showing the amount and date of purchase (with which we can then find your invoice). For products that require installation by a licenced electrician you must also supply a proof of installation in the form of an official certificate of compliance. If you do have an issue with a product that is installed, please do not attempt to remove it, or fix it yourself before you contact the warranty department. In the even that your electrician finds a fault during the installation please ask them to contact the support line (often the same number as the warranty) to get assistance. Majority of issues can be resolved over the phone with the electrician. Please make sure that they use this service instead of charging you extra for fault finding.

Please keep in mind that all warranties are from the date of original purchase only, which is the date the items were paid. They are not perpetual and do not start again if you get a replacement under warranty.

 

Free Delivery

We offer free delivery on all orders of a total value of $150 AUD or more. This is after the deduction of any sale, vouchers, or coupons, and after the addition of tax. In other words, the final total of your shopping cart. The free delivery applies only to standard delivery if you require a faster or express delivery it is not covered by our free delivery promotion and there may be additional charges.

The free delivery will apply to most parts of Australia; however, some regional, remote and country areas may be excluded. Certain large size products (e.g., extra-long rods, lights, or heaters over 1m) may also be excluded.

If you would like to check if you qualify for free delivery, please contact us.

 

Deliveries

The delivery estimated times we provide are only estimates. We have no definitive way to know for sure how long a delivery will take as there are many factors that may affect delivery times. Please believe us when we say that we have no control over the delivery once the items have left our warehouse. We will always provide the best delivery estimates we can get from our couriers and Australia Post. In certain areas, delivery difficulties as a result of COVID are still taking place. This is often hard to predict exactly and is sadly out of our control. Other conditions such as natural disasters (e.g., flooding), labour shortages, health and safety restrictions, busy and high demand periods (e.g., holidays and shopping evens) along with any other conditions that we are not yet aware of may all result in delivery details. Once the items have left the warehouse and are in the hands of the delivery company, we are no longer able to speed up the delivery. The delivery information in most cases is the same as the details in the tracking that we supply. If you have questions regarding your delivery with a specific courier or Australia Post, please contact them for the most current and relevant information. If you have any questions about the current delivery options we have or would like an estimate delivery time frame please contact us before making your order, especially if it is time sensitive.

Once you have received your order, please check that it is the same as what you have ordered and that there is nothing missing or damaged. Please take care when checking the order to not damage the packaging or product. If you need to return a product it can only be done if it is in its original undamaged packaging and the product must not have been used or installed.

Please note that couriers are not able to delivery to PO Boxes, Post Offices or Parcel Lockers. To delivery to any of these you must choose the Australia Post option. For home or workplace delivery location you can select any of our delivery options.

 

Pricing

We are constantly monitoring and updating our prices to keep them as competitive as possible. Only our written quotes, either by email or official print out are valid, and they must be within the specified time frame. We may refuse to honour a quote if it is outside of the specified time frame.

We will strive to beat, or at least match a competitor’s prices. However, we are only able to do this on identical items and not look alike or similar speced products. We will also need to take into account any freight or delivery fees that another store adds to their products when we price match or beat. Please note that trade prices, bulk project quotes, and liquidation prices may all be excluded, however we will always try to match or beat prices in these instances.

 

Returns

We can accept returns on products that meet a certain criteria and are not excluded (see below). Returns need to be requested within 1 week of the receipt of items, which is either the day they were collected, or the date marked as delivered. Items that are returned must be in their original unopened and unused condition (with the exception of a warranty claim on a used product). The return fee either by bringing it back to our stores or by delivery is to be made by the returning customer. We will also deduct the original delivery fee (for delivered items) from the refund. In the event of an order with free delivery, we will need to deduct the delivery fee from the refund that we paid to send the items to you. When making a return, we cannot refund you the delivery fee as this is not something we get back when you return an item.

If you have received a free or complimentary item with you order (e.g., a promotional gift, or free globes) they must be returned along with the product and in the same unopened and unused condition, otherwise their price will be deducted from the refund.

The return exceptions are: clearance, discontinued & heavily reduced items, special orders, large bulk orders, custom made products (e.g. custom length strip lights) and ex display products.

If you think that you may need to return an item before you place an order, we ask that you get in touch with us first. Often we can help to make sure you are getting the right product and we may help make sure you won’t need to return it. Also, it can mean we can make better preparations in case you do need to return the product, such as arranging for returns to the exceptions listed above. If you have any questions, please contact us before placing an order.

 

Conduct

We reserve the right to refuse service to any customer who harasses (either verbally, physically or in any other way) and threatens any of our staff.