Privacy Policy

We value your privacy and will handle your information securely and in line with Australian Privacy Laws. The information we collect is usually the information you provide us when you register for an account and/or place an order online or instore. We require information such as your name, email, and phone number (for order updates), address and delivery instructions (for delivery). The contact information provided will be used to update you on your order in the event of an issue or when your order has reached another state (e.g., such as despatch, or delivered).

We also use analytics software for both monitoring and marketing purposes; however the information is handled in a way that complies with regulatory requirements.

In some cases, we may need to share your information with other third parties, this will be to pass on your information to couriers or Australia Post for delivery, to a separate warehouse to arrange delivery if an item is being sent from a different location or a supplier is providing a replacement item directly. We may also need to pass on your information to a warranty department if we are putting a warranty claim on your behalf or to an electrician/installer if we are assisting you with booking an installation for your product.

When making a payment online, you may be directed to another third-party website to complete the payment (e.g., PayPal). Please make sure you have ready and understood their privacy policy as it will differ.

If you have any questions, please feel free to contact us.